- The ~18x P/S valuation is reflective of Five9's strong focus and leadership in the contact center software market. It remains the only pure-play CCaaS today.
- It is a profitable growth story with a deep moat in the enterprise market, driven by its strong channel partner go-to-market.
- Despite the COVID-19 outbreak in Q1, the company maintained a +27% growth and signed a major deal with AT&T.
We are bullish on Five9 (FIVN), one of the leading players in the CCaaS (Contact Center as a Service) space. Since its IPO in 2014, the share price has appreciated by ~17x to ~$104 per share, to reflect the business' strong moat, fundamentals, and execution. Furthermore, it also operates in a highly attractive $24 billion market with strong positioning. We expect to see more upsides in the business as it continues to maintain its strong focus and execution in the enterprise CCaaS market.
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